1. Try before you buy
Every feature of InBilling works during the 15-day trial, on your own computer, with your own data and your own printer. We would much rather you spent those fifteen days properly than paid us and regretted it. If the trial has not answered your question, call us and we will extend it or demonstrate the part you are unsure about.
2. Refund window
If you buy a licence and it turns out InBilling cannot do something you told us you needed before purchase, write to us within 14 days of activation and we will refund the licence fee in full.
Within that window we will also refund, without argument, where the software will not run on the computer you bought it for and we cannot make it run.
3. What is not refundable
After 14 days the licence is not refundable, for the ordinary reason that you had fifteen free days plus a fortnight to decide. We will still help you with any problem you have; a refund simply stops being the remedy.
We do not refund because a business closed, changed hands, or moved to different software, and we do not refund a licence that has been resold or redistributed.
4. How to ask
Write to orders@inbilling.in or call +91 85532 01741 with the installation code and what went wrong. Approved refunds are returned by the same method the payment was made, normally within 7 to 10 working days.
5. Moving computers is free
To be clear, because it is a common worry: replacing the computer does not mean buying again. Send us the installation code the new machine shows and we issue a fresh licence code at no charge. The same applies to a recovery code for a locked-out account.
Anything here unclear? Ask us.
We would rather answer a question in a minute on the phone than have you guess at a policy page.